Returns Policy

New Unused Product Returns:

Your complete satisfaction is our priority. If an item purchased from does not meet your expectations, it may be eligible for return.

  • You may return new, unused parts within 90 days from the purchase date for a complete refund or exchange. To avoid a restocking fee, you must request a return within 60 days of purchase date, and Dinan must receive the returned items within 90 days after purchase date.
  • Parts not eligible for return: Clearance items, Factory Refurbished Items, and Made to Order items
  • Items returned 91-180 days after the date of purchase will be subject to a 15% restocking fee
  • Items are not eligible for return after 180 days unless there is a valid warranty issue and submission. The product must be in the original, manufacturer's box and must be sent freight prepaid
  • Products that show signs of excessive age, abuse, improper handling, or have been modified beyond Dinan’s instructions may be rejected and incur an inspection fee regardless of age
  • Original shipping charges are non-refundable

Incorrect, Damaged, or Defective Product Returns:

Dinan will cover the shipping costs for the handling of returned product that was incorrect, damaged, or otherwise defective.

If you were sent an incorrect, damaged, or otherwise defective product, please contact Customer Service at 800-341-5480 or email [email protected] and request a UPS pick-up or return label for the return of the product.

What to Expect:

Upon arrival of the returned product to Dinan and Dinan's determination that the returned product is new and unused, incorrect, damaged, or defective, Dinan will issue a refund back to the credit card used on the original transaction. If Dinan determines that the returned product was used, correctly shipped, undamaged, or not defective, Dinan will return the product to you, freight collect, and will not issue a refund to your credit card.

For further information, contact Dinan by calling (800) 341-5480, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. (CST).


United Parcel Service (UPS) is Dinan’s standard carrier. Shipping, insurance and handling charges are added to the invoice and are the responsibility of the consumer. Expedited shipping services are available at additional cost. The shipping charges indicated at “checkout” are based upon the actual weight or “DIM weight”, depending upon the size of the package. Actual shipping charges may vary from the reference rates provided at checkout but will be specified on the Dinan invoice and confirmation email following submission of your order.

Dinan does not ship to PO or APO Boxes.

Canada Addresses: Applicable GST and PST fees and all other duties and taxes are not assessed by Dinan and are the sole responsibility of the customer upon entry into Canada.

Other Foreign Countries: All applicable fees, duties and taxes are not assessed by Dinan and are the sole responsibility of the customer.

Ship To Addresses: The “ship to” address must match the credit card billing address.